Privacy Policy

Silvertip Software Inc. cares how information we collect about you is used and shared. We take every reasonable precaution to protect your privacy while providing you with our services.

Our privacy practices are in accordance with all Canadian Federal and Provincial laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This page details what information we collect, and how we use that information

What We Gather

The information you share with us explicitly and implicitly via using the service helps us personalize and improve your interactions with us.

Explicit Sharing: By signing up with and using the service, you may enter data about you, your staff, and your organization such as names, email and physical addresses, and phone numbers. We use this information to respond to support requests, customizing the site, and communicating with you and/or your staff about the service. You may also enter similar information about your customers to effectively use the service. We use this information solely for delivering the service to you.

Implicit Sharing: We receive certain information whenever you interact with the public web site and the service, such as IP address, login information, browser details, and pages or locations that you visit. We may also use embedded javascript to collect information on the actions you perform while using the service. This information is collected to help us improve the functioning and/or interface of the software.

What We Share

We do not sell or rent any information collected. Ever.

3rd Party Service Providers: We sometimes use other companies to perform functions on our behalf, such as processing credit card payments, providing marketing services, and helping us track potential improvements to the service. Sometimes, this requires sharing information about you with them, but they may only use it to perform their specific functions.

Legal Requirements: Infrequently, we may be required to release data we have collected about you to law enforcement agencies or as the result of a court order. We may also use your account information to enforce our Terms of Use or to protect the rights and safety of Silvertip Software Inc., our employees, or our users.

With Your Consent: We will also release your account information to you or to any third party should you wish.

Other than described above, we do not share your account information with anyone.

Data Security

We continually examine our software and infrastructure to ensure we are protecting your data as much as reasonally possible, such as using Secure Sockets Layer (SSL) connections when transmitting sensitive data between your computer and our servers.

Links to Other Servers

Our web site and hosted service pages may contain links to other web sites. We do not transmit any personally identifiable data to those third party sites.

Our web site and hosted services are running on third party hardware in third party datacentres. Those parties receive connection information, such as your IP address, as you interact with our software. We do not have direct access to their hardware and related infrastructure, and the information practices of those third parties are not covered under this privacy policy.

Your Decisions

You may choose not to provide us with some personal information, even though it may be required to use or interact with our web site, hosted services, and customer support.

Even if you do not review our Privacy Policy, Terms of Use, or other legal documents from us, those documents will still apply to your use of our web site and hosted services. Our business and marketplace changes constantly, and our Privacy Policy and Terms of Use will be updated from time to time. We may notify you of changes when they occur, but it is your responsibility to review them periodically.

Questions or Concerns

Should you have any questions or concerns regarding our data collection or Privacy Policy, you may contact us at:

Silvertip Software
901-470 Granville St.
Vancouver, BC V6G 1V5