Silvertip Software Inc. cares how information we collect about you is used and shared. We take every reasonable precaution to protect your privacy while providing you with our services.
Our privacy practices are in accordance with all Canadian Federal and Provincial laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This page details what information we collect, and how we use that information
The information you share with us explicitly and implicitly via using the service helps us personalize and improve your interactions with us.
Explicit Sharing: By signing up with and using the service, you may enter data about you, your staff, and your organization such as names, email and physical addresses, and phone numbers. We use this information to respond to support requests, customizing the site, and communicating with you and/or your staff about the service. You may also enter similar information about your customers to effectively use the service. We use this information solely for delivering the service to you.
We do not sell or rent any information collected. Ever.
3rd Party Service Providers: We sometimes use other companies to perform functions on our behalf, such as processing credit card payments, providing marketing services, and helping us track potential improvements to the service. Sometimes, this requires sharing information about you with them, but they may only use it to perform their specific functions.
With Your Consent: We will also release your account information to you or to any third party should you wish.
Other than described above, we do not share your account information with anyone.
We continually examine our software and infrastructure to ensure we are protecting your data as much as reasonally possible, such as using Secure Sockets Layer (SSL) connections when transmitting sensitive data between your computer and our servers.
Our web site and hosted service pages may contain links to other web sites. We do not transmit any personally identifiable data to those third party sites.
You may choose not to provide us with some personal information, even though it may be required to use or interact with our web site, hosted services, and customer support.